At Adhithi Mart (https://adhithimart.com/), we strive to provide high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, we offer a return and refund policy subject to the following terms and conditions.

1. Eligibility for Returns
You may request a return under the following conditions:

  • The item must be unused, unworn, and in its original packaging with all tags intact.
  • The return request must be initiated within [X] days of receiving the order.
  • Items such as perishable goods, hygiene products, and customized items are not eligible for return.
  • The product must be accompanied by the original purchase receipt or proof of purchase.

2. How to Initiate a Return
To request a return, follow these steps:

  1. Contact our customer support team at nedvindia@gmail.com or call us at +91 7483398316 with your order details.
  2. Our team will review your request and provide instructions for return shipping.
  3. Pack the item securely and ship it to the provided return address.
  4. Once received, our team will inspect the item and process your refund/replacement accordingly.

3. Refund Process
Refunds will be processed under the following conditions:

  • If the return is approved, the refund will be initiated to your original payment method within [X] business days.
  • If the product is damaged or defective, a full refund will be issued.
  • Shipping charges are non-refundable, except in cases of defective or incorrect items received.

4. Replacement & Exchange Policy

  • If you received a defective, damaged, or incorrect item, we offer a free replacement.
  • Exchanges are only allowed for size or color variations if the product is in stock.
  • To request an exchange, follow the same return initiation process.

5. Cancellation Policy

  • Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.
  • If your order is canceled before dispatch, the refund will be processed within [X] business days.

6. Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (food items, flowers, etc.)
  • Personal care and hygiene products
  • Customized or personalized items
  • Gift cards

7. Contact Us
For any queries related to returns, refunds, or exchanges, please contact us:

NEDV India Private Limited
Address: 104, Nava Athithi Grand, 2nd Cross, BBMP Ward No 25, Ashirwad Colony Horamavu, Bengaluru, Bengaluru Urban, Karnataka, 560043
Phone: +91 7483398316
Email: nedvindia@gmail.com

We appreciate your business and strive to ensure a smooth return and refund process for a hassle-free shopping experience.